Shipping policy

Trophy Cat Tackle Shipping Policy

At Trophy Cat Tackle, we work hard to get your order packed, processed, and on its way as quickly as possible usually within 24 hrs. We understand that when you order fishing gear, you want it in your hands—not sitting in a warehouse. Please review the information below regarding order processing, shipping, tracking, delivery, and damaged or lost packages.

Order Processing & Weekend Orders

We process and pack orders as quickly as possible. Orders placed on weekends will be processed as soon as possible, but carrier pickup and transit times may be affected because UPS and USPS may have limited or no service on certain days.

While Trophy Cat Tackle may be working, we cannot control carrier pickup schedules.

Holidays

We are always open and working, but shipping carriers control when packages can actually leave our facility and move through their network.

UPS and USPS may have limited pickup, processing, or delivery schedules during holidays. Because of this, orders placed around major holidays may experience additional delays.

We appreciate your patience during these times.

Shipping Carriers

Trophy Cat Tackle primarily ships orders using:

UPS
USPS

The carrier used for your order may depend on the size, weight, destination, and products included in your shipment.

Tracking Information

A tracking number is automatically generated when your shipping label is purchased.

In order to receive automatic tracking notifications, you must provide a valid email address and/or phone number when placing your order.

Once your tracking number is generated, please allow time for the carrier to receive and scan the package into their system. A tracking number being created does not always mean the package has already been scanned or picked up by the carrier.

Oversized Rod Shipping

Fishing rods are considered oversized packages by many shipping carriers because of their length and packaging requirements.

Rod orders require additional care and protective packaging to help prevent damage during shipping. Oversized rod packages may also have different shipping rates, handling requirements, and transit times than standard packages.

Shipping charges for rods may be higher than smaller tackle orders due to carrier oversized-package fees.

Estimated Delivery Dates

Any delivery date provided by Trophy Cat Tackle, UPS, USPS, Shopify, or another shipping service is an estimate only and is not a guaranteed delivery date.

Once your package leaves Trophy Cat Tackle and is accepted by the shipping carrier, the package is in the carrier's possession.

We will always do everything we reasonably can to help with tracking issues, delays, lost packages, or other shipping problems. However, we cannot control how quickly UPS or USPS moves or delivers a package once it leaves Trophy Cat Tackle.

Weather, holidays, carrier volume, transportation problems, regional delays, and other circumstances can affect delivery times.

Incorrect or Incomplete Shipping Addresses

The purchaser is responsible for providing the correct and complete shipping address at checkout.

Please double-check your:

Name
Street address
Apartment, unit, or suite number
City
State
ZIP code

before finalizing your purchase.

Trophy Cat Tackle is not responsible for delays, additional shipping charges, returned packages, or delivery problems caused by an incorrect or incomplete address supplied by the purchaser.

If you notice an address mistake after placing your order, contact us as soon as possible. If the order has not yet shipped, we will do our best to correct it. Once the package has shipped, we cannot guarantee that the shipping address can be changed.

Lost Packages

If your package appears to be lost in transit, contact Trophy Cat Tackle and we will work with you and the shipping carrier to get the issue resolved.

We may need to allow the carrier time to investigate the shipment or officially determine that the package is lost.

Our goal is to make sure our customers are taken care of.

Damaged Packages or Products

If your order arrives damaged, please contact Trophy Cat Tackle as soon as possible.

Trophy Cat Tackle will replace products that are lost or damaged during shipping.

We may request photographs of the damaged product, shipping box, packaging, and shipping label so that we can document the damage and file a claim with the carrier when necessary.

Please keep the damaged item and original packaging until the issue has been resolved.